Building Customer Loyalty in Retail Banking- Insights and Trends 2013

In today’s competitive world banks have now come to recognize that in order to gain maximum share of customers wallet, they require to stay up to speed with economics of customer loyalty.

A recent report which was published in collaboration with Research Now and GMI show that banks need to find practical solutions that can help increase retail customer experience. The below infographic depicts key findings from this report which can help banks understand detailed insights and future trends in Retail Banking industry.