Opinion Plus is a customer feedback system which is the perfect solution to bridge the gap between you and customer’s perceived value of the service.
It is the ideal tool for companies who strive to to create the perfect customer experience by going that extra mile to get to know more about their customers. Opinion Plus, customer feedback system allows you to obtain this valuable customer insight by integrating all touch points and channels across your organization. This information integrated with our queuing system gives your organization and your employees the competitive edge.
Opinion Plus is an advancement in customer feedback solutions which allows you to collect data, but also gives you the leverage to convert it into relevant information for a winning business strategy.
Opinion Plus is a touch screen based system which is equipped and integrated with Wavetec’s queue management and feedback systems. This delivers real-time customer feedback directly from any customer touch points: the place where their opinions are formed. The highly interactive and intuitive touch screen systems provide multimedia flexibility enabling it to be seamlessly integrated with a queue management and digital signage system.
Survey questions and open-ended comments from the users can also added using the on-screen keyboard. Polls and questions can be easily embedded in the system and can be tailor made as per your industry or functionality. Our feedback system is ideal for airports, banks, public offices, universities/high-schools, hospitals, retail or any industry which requires customers to share their opinions about their company, products and services.
When integrated with our queue management system, it transforms into a a power tool which can even show performance of tellers/operators and staff and will help you measure key performance indicators.
The Opinion Plus Solution is offered in the following versions:
Benefits of Opinion Plus- Customer Feedback Solution |
---|
Increases customer loyalty |
Improves customer retention |
Allows targeted messaging |
Help companies benchmark performance |
Monitors and measures real-time employee(s) performance |
Manages customer feedback from a central point and in real time |
Easy to use, cost effective and configurable for your specific needs |
CENTRALIZED |
---|
To provide maximum support and access to data, Opinion Plus can also be connected to a private cloud platform, allowing easy management of data from any location. |
INTERACTIVITY |
---|
It is a complex process of understanding your organization’s relationship with your customers. With Opinion Plus, your customer has the opportunity to interact with your brand and provide feedback after service has been experienced. This is the first step to measure, manage and improve level of service deliverability. |
DASHBOARD & REPORTING |
---|
Real-time dashboards and reporting tools delivers queue statistics and customer responses. |
OTHER FEATURES |
---|
|
INTEGRATION |
---|
To provide maximum support for interfacing with external devices, Opinion Plus allows a seamless integration with other technological platforms, such as Queue Management System, POS Terminals, and CRMs. |
DYNAMIC |
---|
Opinion Plus is intelligently designed to bring up targeted messages to the right customer when they are being served allowing customized messages for a specific audience. |
MULTILINGUAL |
---|
Multilingual polls can be designed by using text, graphical images and idle time video. |
OTHER FEATURES |
---|
|
Physical |
---|
Dimension : 145 (L) x 235 (W) x 105 (H) mm |
Weight : 840 gr |
Input Power |
---|
Power Input : 110~240V 50~60Hz (AC) |
Power consumption : 12W at 230V (AC) (AC) |
Display |
---|
Type : LED-backlit IPS LCD capacitive touch-screen, 16M colors |
Size : 800×1280 pixels, 7.0 inches(~216ppi pixel density) |
Memory |
---|
Internal : 8/16 GB storage, 1 GB RAM |
Data |
---|
WLAN : Wi-Fi 802.11 b/g/n |
USB : For charging only |
Features |
---|
OS : Android OS, v4.3 (Jelly Bean) |
CPU : Quad-core 1.2 Ghz Cortex-A9 |
Battery |
---|
Capacity : Non-removable Li-ion 4325 mAh battery |
Physical |
---|
Dimension : 478(L) x 480(W) x 1400(H) |
Weight : 54 Kg |
Input Power |
---|
Power Input : 110~240V 50~60Hz (AC) |
Power consumption : 100W at 220V (AC) |
Display |
---|
Type : 17 inches TFT capacitive touchscreen 16.1M colors |
Size : 1280 x 1024 Pixels, 17.0 inches (96ppi) |
Memory |
---|
Internal : 4GB built-in storage (External SD card supported), 1GB RAM |
Data |
---|
WLAN : Wi-Fi 802.11 b/g/n (optional) |
USB : For upgrade only |
Features |
---|
OS : Android OS, V4.04 (ICS) |
CPU : Dual code 1GHz |
Battery |
---|
Capacity : N/A |