Telecom service centres play a key role in increasing customer loyalty and retention.

For telecom industry we offer a very comprehensive queue solution to manage high customer footfall and improving and transforming your customer journey. Our systems are intelligently designed to give your customers a seamless service experience and increases your firms turnover.

For each step of the customer journey, a EQMS solution exists that helps you understand your customer to a new extent.




Every time a customer enters a telecom service centre, there exists an opportunity to understand him better. However customer behaviour is constantly evolving and that is why we have created the most innovative and perfect system that helps you optimize and enhance your customer experience.

Our queue system allows you to connect your customer to the right sales representative/sales advisor who can help serve your customers.This integration of matching the customer to the right service representative creates customer delight and increases satisfaction. This allows you to limit customer churn, manage queues more effectively and increase sales.


  • Increases customer satisfaction and retention rates
  • Reduces customer wait and service time
  • Faster and quality service helps in enhancing sales
  • Improves branch operational efficiency
  • Helps in managing and motivating employees
  • Higher efficiency of sales teams


Digital signage is playing a vital role in driving customer engagement at Telecom service centres. Our digital signage and multimedia customer experience solutions coupled with our ecosystem that includes video walls, signage player, kiosks and interactive applications helps you target the right customer and the right time.

Donatello, our digital signage solution allows your customers to experience contents ranging from entertainment, advertising and promotion, to brand videos and live streaming.


  • Added revenue through targeted advertising
  • Stream live videos, Television through Donatello
  • Share upcoming events promotional offers
  • Source of engaging with customers through personalized messages
  • Delivers real-time information such as important announcements and alerts


Customer feedback is paramount for companies who want to drive customer experience to new heights. Companies with an effective customer feedback system in place can really help them determine customer needs and wants which directly reflects in their short term and long term strategy.

Opinion Plus, a customer feedback solution allows your customers to record real-time feedback using a tablet based or a self service kiosk. This is usually placed in waiting areas and collects customer views at any given point in time. Moreover, this system has the capability to seamlessly be integrated with a queue management system making reporting and customer feedback more comprehensive.

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Queue System installed at Etisalat


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