For telecom industry we offer a very comprehensive queue solution to manage high customer footfall and improving and transforming your customer journey. Our systems are intelligently designed to give your customers a seamless service experience and increases your firms turnover.
For each step of the customer journey, a EQMS solution exists that helps you understand your customer to a new extent.
Every time a customer enters a telecom service centre, there exists an opportunity to understand him better. However customer behaviour is constantly evolving and that is why we have created the most innovative and perfect system that helps you optimize and enhance your customer experience.
Our queue system allows you to connect your customer to the right sales representative/sales advisor who can help serve your customers.This integration of matching the customer to the right service representative creates customer delight and increases satisfaction. This allows you to limit customer churn, manage queues more effectively and increase sales.
Digital signage is playing a vital role in driving customer engagement at Telecom service centres. Our digital signage and multimedia customer experience solutions coupled with our ecosystem that includes video walls, signage player, kiosks and interactive applications helps you target the right customer and the right time.
Donatello, our digital signage solution allows your customers to experience contents ranging from entertainment, advertising and promotion, to brand videos and live streaming.
Customer feedback is paramount for companies who want to drive customer experience to new heights. Companies with an effective customer feedback system in place can really help them determine customer needs and wants which directly reflects in their short term and long term strategy.
Opinion Plus, a customer feedback solution allows your customers to record real-time feedback using a tablet based or a self service kiosk. This is usually placed in waiting areas and collects customer views at any given point in time. Moreover, this system has the capability to seamlessly be integrated with a queue management system making reporting and customer feedback more comprehensive.
If your industry is not listed here, kindly contact us so we can help you understand how our systems and solutions can enable you to achieve greater success.
Queue System installed at Etisalat